Article 5.2 — VPS Provisioning Taking Too Long
Short answerNormal finish is minutes. After 15 minutes check Task History for Failed/Pending, verify payment, then ticket with service ID.
Overview
Delays usually mean queued tasks, payment review, or failed deploy visible in Task History.
Steps
- Confirm payment Paid.
- VPS → Task History → note Pending/Failed.
- Wait up to 15 minutes on first provision.
- Ticket with service ID + Task History screenshot if still stuck.
Frequently Asked Questions
Does VPSGrid manage my guest OS?
No. VPSGrid provides unmanaged KVM VPS hosting. You administer the guest OS, applications, firewall, and data unless a separate managed product is documented on your account.
What should I include in a support ticket?
Include your service ID, primary IP, exact error text, and steps already tried. See What Information to Include in a Support Request.
Related Articles
Need More Help?
Search this knowledgebase for related guides. If the issue persists, open a ticket at billing.vpsgrid.net with your service ID, primary IP, and steps already tried. See What Information to Include in a Support Request and Security Responsibilities on Unmanaged VPS for scope and required details.
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