Article 5.1 — My VPS Is Not Responding
Short answerCheck status → Boot if offline → Reboot if hung → noVNC → follow VPS Not Accessible guide before opening a ticket.
Overview
Unresponsive VPS may be powered off, hung, or blocked by guest firewall. Check platform status before assuming hardware failure.
Checklist
- Confirm Active (pay invoices if Suspended).
- Offline → Boot; Active but hung → Reboot.
- Open noVNC — login prompt vs kernel panic vs black screen dictates next steps.
- See VPS Not Accessible — Troubleshooting Guide.
Frequently Asked Questions
Does VPSGrid manage my guest OS?
No. VPSGrid provides unmanaged KVM VPS hosting. You administer the guest OS, applications, firewall, and data unless a separate managed product is documented on your account.
What should I include in a support ticket?
Include your service ID, primary IP, exact error text, and steps already tried. See What Information to Include in a Support Request.
Related Articles
Need More Help?
Search this knowledgebase for related guides. If the issue persists, open a ticket at billing.vpsgrid.net with your service ID, primary IP, and steps already tried. See What Information to Include in a Support Request and Security Responsibilities on Unmanaged VPS for scope and required details.
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