Article 1.7 - Order & Provisioning Flow
Short answerOrder → pay → provisioning tasks → Active → welcome email with IP/credentials → first SSH/RDP login.
Overview
After checkout, hypervisor tasks create the VM, deploy OS, and assign network. Credentials arrive when provisioning completes.
- Checkout complete — invoice paid
- Task History shows deploy events
- Status Active
- Welcome email with IP and credentials
- First login via SSH/RDP or noVNC
Frequently Asked Questions
Does VPSGrid manage my guest OS?
No. VPSGrid provides unmanaged KVM VPS hosting. You administer the guest OS, applications, firewall, and data unless a separate managed product is documented on your account.
What should I include in a support ticket?
Include your service ID, primary IP, exact error text, and steps already tried. See What Information to Include in a Support Request.
Related Articles
Need More Help?
Search this knowledgebase for related guides. If the issue persists, open a ticket at billing.vpsgrid.net with your service ID, primary IP, and steps already tried. See What Information to Include in a Support Request and Security Responsibilities on Unmanaged VPS for scope and required details.
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