Article 2.1 — How to Reboot Your VPS
Short answerClient Area → My Services → VPS → Reboot. Wait 60–90 seconds, then retry SSH/RDP or use noVNC.
Overview
Hypervisor reboot restarts the guest even when SSH or RDP is hung. Use when the VPS shows Active but does not respond.
Steps
- billing.vpsgrid.net → My Services → select VPS → Reboot.
- Wait 60–90 seconds, retry remote login.
- If still stuck, open noVNC — see VPS Not Accessible — Troubleshooting Guide.
Frequently Asked Questions
Does VPSGrid manage my guest OS?
No. VPSGrid provides unmanaged KVM VPS hosting. You administer the guest OS, applications, firewall, and data unless a separate managed product is documented on your account.
What should I include in a support ticket?
Include your service ID, primary IP, exact error text, and steps already tried. See What Information to Include in a Support Request.
Related Articles
Need More Help?
Search this knowledgebase for related guides. If the issue persists, open a ticket at billing.vpsgrid.net with your service ID, primary IP, and steps already tried. See What Information to Include in a Support Request and Security Responsibilities on Unmanaged VPS for scope and required details.
Was this answer helpful?
